Terms of Offer
This document is an official public offer by Individual Entrepreneur Olha Yuriivna Koval (Фізична особа-підприємець Коваль Ольга Юріївна) to conclude a distance sales contract on the terms set out below. The offer is addressed to an indefinite group of persons.
Placing an order on parasolya.shop constitutes the Buyer's full and unconditional acceptance of these terms and is equivalent to concluding the contract.
1. Definitions
Seller — Individual Entrepreneur Olha Yuriivna Koval; details are given in section 12.
Buyer — a natural or legal person who has placed an Order on the Site.
Site — the online store at https://parasolya.shop.
Goods — handmade ceramic and porcelain items presented on the Site.
Order — a duly submitted request by the Buyer to purchase and receive Goods.
Personalised Goods — Goods produced to the Buyer's individual specification: with an applied inscription, an individually chosen shape, colour or other parameters defined by the Buyer.
Made-to-order Goods — Goods not in stock at the time the Order is placed, produced after it is placed.
2. Subject of the contract
2.1. The Seller undertakes to transfer ownership of the Goods to the Buyer, and the Buyer undertakes to accept the Goods and pay for them on the terms of this offer.
2.2. The Goods are made by hand in small batches. Minor differences in shape, glaze shade, size and texture between individual items, and between an item and its photograph on the Site, are an inherent property of handmade work and are not considered defects.
2.3. All stated measurements (dimensions, volume, weight) are approximate.
3. Placing an order
3.1. The Buyer places the Order independently on the Site. Registration is not required — an Order may be placed as a guest.
3.2. By placing an Order, the Buyer confirms the accuracy of the data provided, including name, telephone number, delivery address and e-mail address. The Seller is not liable for an Order that cannot be fulfilled because the Buyer supplied incorrect or incomplete data.
3.3. After the Order is placed, the Buyer receives a confirmation at the e-mail address provided.
3.4. The Seller may decline or cancel an Order, refunding any amount paid in full, where the Goods are unavailable, the Buyer's data is incorrect, or the Order shows signs of abuse.
3.5. Order quantities are limited by actual availability. Limited releases (drops) and events with a limited number of places are subject to the additional limits stated on the relevant page of the Site.
4. Price
4.1. Prices are stated on the Site and may be changed by the Seller unilaterally. A change does not affect Orders already placed: the price is fixed at the moment the Order is placed.
4.2. The Ukrainian version of the Site shows prices in hryvnia (UAH); the English version shows prices in US dollars (USD). These are two independent prices, not a conversion of one into the other at an exchange rate.
4.3. All Orders are settled exclusively in hryvnia. Where an Order is placed at a price in US dollars, the amount payable is converted into hryvnia at the National Bank of Ukraine rate on the date the invoice is created, including a banking buffer, and it is the hryvnia amount that is charged.
4.4. The final amount debited in the currency of the Buyer's account, and the conversion rate applied, are determined by the Buyer's card-issuing bank. The Seller does not influence that rate and is not liable for any resulting difference.
4.5. Delivery costs are not included in the price of the Goods unless expressly stated and are paid by the Buyer in addition, in accordance with section 6.
5. Payment
5.1. Payment is made by one of the methods available at checkout:
- online payment by card, Apple Pay or Google Pay through the plata by mono payment service;
- cash or card on receipt at the carrier's branch (where that option is available for the Order);
- collection in person with payment on the spot.
5.2. Online payment takes place on the secure page of the payment service. The Seller does not receive, process or store the Buyer's card details.
5.3. Following a successful online payment, the Seller issues a fiscal receipt through a registered software cash register and sends it to the e-mail address given in the Order. The absence of a printed receipt inside the parcel does not deprive the Buyer of the settlement document — an electronic receipt is issued for every online payment.
5.4. The Seller is not a value added tax payer.
5.5. An Order is deemed paid once the funds reach the Seller's account or the payment service confirms a successful transaction.
6. Delivery
6.1. Delivery is available by:
- collection in person from the Seller's studio — free of charge;
- Nova Poshta within Ukraine — at the carrier's rates;
- courier within Kyiv — at the carrier's rates;
- international delivery by Nova Poshta Global — at the carrier's rates.
6.2. Indicative timings: Goods held in stock are handed to the carrier within 1–3 working days of payment. Made-to-order Goods are produced within approximately 14 calendar days; the specific lead time is stated on the product page.
6.3. International delivery times depend on the carrier and on customs procedures in the destination country and are outside the Seller's control.
6.4. Customs duties, fees and taxes in the destination country are paid by the Buyer.
6.5. The risk of accidental loss or damage passes to the Buyer when the Goods are handed to the carrier. Shipments are insured for the full value of the Goods; where damage occurs in transit, compensation is paid by the carrier under its own rules.
7. Rights and obligations of the parties
7.1. The Seller undertakes to deliver Goods of proper quality, in the agreed quantity and completeness, within the periods set out in this offer.
7.2. The Seller may amend these terms, prices and the product range without prior notice. Amendments take effect on publication on the Site and do not apply to Orders already placed.
7.3. The Buyer undertakes to provide accurate data, to accept the Goods and pay for them, and to check that the shipment is intact on receipt.
7.4. The Buyer is entitled to information about the Goods, to a settlement document, and to the rights set out in sections 8 and 9 of this offer and in the Law of Ukraine "On Consumer Rights Protection".
8. Returns and exchanges
8.1. The Buyer may return Goods of proper quality within 14 calendar days of receipt, provided the Goods have not been used and their original condition and presentation are preserved: no cracks, chips, scratches or signs of use.
8.2. Personalised Goods may not be returned or exchanged — they are produced to the Buyer's individual specification and have individually defined properties.
8.3. Where the return is at the Buyer's initiative, the Buyer bears the cost of return shipping.
8.4. Refunds are made within the period established by law, after the Seller has received and inspected the Goods, by the same method used for payment.
8.5. Where the return is due to a defect attributable to the Seller, the Seller bears the shipping cost.
9. Quality and damage in transit
9.1. Characteristics of handmade work — minor deviations in shape, size, shade and glaze texture, tool marks, small inclusions — are not defects.
9.2. The Buyer is advised to check that the shipment is intact on receipt, in the presence of the carrier's representative.
9.3. If damage is found, the Buyer must report it to the carrier's representative and send the Seller photographs and video of the damage within 24 hours of receiving the shipment. Following review, the Seller will replace the Goods or refund the payment.
9.4. No warranty applies to Goods damaged after use has begun, through careless handling, failure to follow care instructions, or the actions of third parties.
10. Force majeure
10.1. The parties are released from liability for partial or complete failure to perform where this is caused by circumstances beyond their control.
10.2. Such circumstances include, in particular: martial law, hostilities, air raid alerts, shelling, emergency and scheduled power outages, damage to critical infrastructure, cyberattacks, disruption to carriers, payment services and internet providers, and decisions of public authorities that make performance impossible.
10.3. Deadlines for performance are extended for the duration of such circumstances.
11. Personal data
11.1. By placing an Order, the Buyer consents to the processing of their personal data for the purposes of fulfilling the Order, delivering the Goods, issuing fiscal receipts and communicating about the Order.
11.2. The processing and protection of personal data is governed by the Privacy Policy.
11.3. Personal data is disclosed to third parties only to the extent necessary to fulfil the Order: to carriers, the payment service, the fiscalisation operator and the mailing service.
12. Seller's details
Фізична особа-підприємець Коваль Ольга Юріївна (Individual Entrepreneur Olha Yuriivna Koval)
- Tax number (RNOKPP): 3377213868
- Address: 20 Pavla Tychyny Avenue, Kyiv, Ukraine
- Account: UA473220010000026004330065084
- Bank: JSC "UNIVERSAL BANK"
- Telephone: +380 63 438 84 07
- E-mail: parasolya.cuteshop@gmail.com
- Not a value added tax payer
13. Miscellaneous
13.1. The contract is in force from acceptance of the offer until the parties have fully performed their obligations.
13.2. The relationship between the parties is governed by the law of Ukraine, in particular the Civil Code of Ukraine and the laws "On Consumer Rights Protection" and "On Electronic Commerce".
13.3. Disputes are settled through negotiation and, failing agreement, in court in accordance with the law of Ukraine.
13.4. The current version of this offer is always available at https://parasolya.shop/en/offer.